Privacy Policy

Privacy Policy

Last updated: 30 July 2022

Privacy Policy

Glue Factory Ltd (“Glue Factory”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection legislation.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit gluefactory.org.uk, contact us, or enquire about our adhesive manufacturing products and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

⸻

1. About Us

Glue Factory Ltd is a company registered in Scotland.

Company Registration Number: SC704477

Registered Office:

48 West George Street

Glasgow

Scotland

G2 1BP

Website: https://gluefactory.org.uk

Glue Factory Ltd is the Data Controller responsible for the personal information collected through this website.

⸻

2. Information We Collect

We only collect personal information that is necessary for operating our business and responding to enquiries.

The information we may collect includes:

Your name

Company name

Email address

Telephone number

Job title

Postal address (where provided)

Any information you choose to include in your enquiry or correspondence

When you visit our website, certain technical information may also be collected automatically, including:

IP address

Browser type and version

Device information

Operating system

Date and time of your visit

Pages viewed

Referring website (where applicable)

This information helps us maintain the security and functionality of our website.

⸻

3. How We Use Your Information

We use your personal information to:

Respond to enquiries submitted through our website, email or telephone

Provide information about our products and services

Prepare quotations where requested

Supply our products and services

Manage customer and supplier relationships

Improve our website and customer service

Maintain website security

Comply with our legal and regulatory obligations

We will only process your personal information where we have a lawful basis for doing so.

⸻

4. Legal Basis for Processing

Under UK GDPR, we process your personal information on one or more of the following legal bases:

Your consent

Performance of a contract or steps taken before entering into a contract

Compliance with legal obligations

Our legitimate business interests, provided these do not override your rights and freedoms

⸻

5. Contact Forms

If you submit an enquiry through our website, we will use the information you provide solely for the purpose of responding to your enquiry and communicating with you regarding your request.

We will not use your information for marketing purposes unless you have specifically requested or consented to receive such communications.

⸻

6. Cookies

Our website may use cookies that are necessary for the operation and security of the website.

If non-essential cookies are introduced in the future, they will only be used where required by law and, where applicable, after obtaining your consent.

You may control or delete cookies through your browser settings.

⸻

7. Sharing Your Information

We do not sell, rent or trade your personal information.

Where necessary, we may share your personal information with trusted third-party service providers that support our business operations, including:

Website hosting providers

IT support providers

Professional advisers

Regulatory or governmental authorities where required by law

All third parties are required to process your personal information securely and only in accordance with applicable data protection legislation.

⸻

8. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with UK GDPR.

⸻

9. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against:

Unauthorised access

Accidental loss

Misuse

Disclosure

Alteration

Destruction

Although we take reasonable steps to safeguard your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

⸻

10. Data Retention

We retain personal information only for as long as is necessary to:

Respond to enquiries

Provide our products and services

Maintain business records

Comply with legal, accounting and regulatory obligations

Resolve disputes and enforce our legal rights

When personal information is no longer required, it is securely deleted or anonymised.

⸻

11. Your Rights

Under UK data protection legislation, you have the right to:

Request access to your personal information

Request correction of inaccurate or incomplete information

Request erasure of your personal information where applicable

Request restriction of processing

Object to processing based on legitimate interests

Request data portability where applicable

Withdraw consent at any time where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has been processed unlawfully.

⸻

12. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit.

⸻

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our business operations or our services.

The most current version will always be published on this website and will include the latest revision date.

⸻

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or would like further information about how Glue Factory Ltd processes your personal information, please contact us using the details below:

Glue Factory Ltd

Caledonia House

Evanton Drive

Thornliebank Industrial Estate

Glasgow

Scotland

G46 8JT

Telephone: +44 (0) 141 432 0041

Alternatively, you may contact us using the enquiry form available on our website at gluefactory.org.uk.